MF
Monica F
1 reviews | Active since Jul 2011
10 Nov 2015, 13:43
Refuse to Cancel
Your call centre is pathetic and we are very unhappy customers as you REFUSE TO CANCEL OUR POLICY. Instead you ramble on how you going to beat the insurance quote from someone else.<br> <br> WE ARE NOT INTERESTED, is it that difficult to cancel insurance with you people. Why is it so difficult to cancel it. We have better insurance elsewhere. I do not have time to sit on the phone for over 20 minutes to have my policy cancelled!!!<br> <br> CANCEL IT OR I GO TO OMBUDSMAN.<br> <br> DISGUSTED AT YOUR CALL CENTRE.
Helpful (0)
Replies (1)0
Replies (1)
King Price Insurance's replyOfficial
11 Nov 2015, 16:01Hello Monica4rd,
We note your frustration, the purpose of our retentions department is to do everything possible to retain you as one of our valued clients. Clearly they just didn't want to let you go. We apologise if this caused any frustration, as per our records you have been assisted with your request.
Rest assured we have your best interest at heart and are really sad to see you go but we understand.
Royal sad regards
The kings court
We note your frustration, the purpose of our retentions department is to do everything possible to retain you as one of our valued clients. Clearly they just didn't want to let you go. We apologise if this caused any frustration, as per our records you have been assisted with your request.
Rest assured we have your best interest at heart and are really sad to see you go but we understand.
Royal sad regards
The kings court
King Price Insurance's reply11 Nov 2015, 16:01
Official
Hello Monica4rd,
We note your frustration, the purpose of our retentions department is to do everything possible to retain you as one of our valued clients. Clearly they just didn't want to let you go. We apologise if this caused any frustration, as per our records you have been assisted with your request.
Rest assured we have your best interest at heart and are really sad to see you go but we understand.
Royal sad regards
The kings court
We note your frustration, the purpose of our retentions department is to do everything possible to retain you as one of our valued clients. Clearly they just didn't want to let you go. We apologise if this caused any frustration, as per our records you have been assisted with your request.
Rest assured we have your best interest at heart and are really sad to see you go but we understand.
Royal sad regards
The kings court