Refusal to pay claim because I paid with cash which does not show on my bank statement

King price warranty claims are always a headache. I phoned that that my car has broken down and I can’t afford to wait for days before you approve or decline the claim as I have to travel. One lady said it’s ok she will make an exception. The car was fixed. When she sent me the requirements. I was told to bring pics of the damaged part. I sent the pics of damaged part, now she says it must be opened inside and pics must be taken. Like what the HECK! Why did she not say such from her first email. So now I have to Drive back to mechanic to tell them to open the part and take pics inside ? Now she tells me I have been claiming 8times. Yes of course I have been paying for years and I have to claim i mean that is the whole point. I must not be made to feel bad when I am paying.

I was told bring invoice from repairer. When I did I was told to bring my bank statement showing I paid using card like what the heck. When she sent me an email she never said cash payments are not allowed. Also this must be made clear that no cash payments are allowed. It must be clear so we can be on the same page.

She sent me an email stating the requirements but she never said no cash payments are not allowed. As much as she reminded of all other requirements she should have also added that no cash payments that is too simple. Lastly the insinuations that I did not pay mechanic are not going to entertained. Who can replace part that if of 3K for free. Charlene at king price lacks professionalism sometimes.

King price always approve claims but you will never get it smooth