Refusal of claim settlement

I have never been belittle like this before by an insurance house in my life. I have insured my car that has a sunroof and the sunroof glass broke, I claimed for it but was told that I was not covered for the sunroof whiles the assessment sheet shows that the car has a sunroof. I later got a call from them(King Price) again after my husband asked for telephonic conversation I had with the agent when I was taking the insurance regarding the exclusions so that we could take the matter up,at that stage I was told that then the claim will be put on hold as they need to review it and the recordings will not be sent to us because they have not rejected the claim. I was told to go look for quotations to fix my car of which I do not understand why I had to do their job. In any case I did submit the quotes and no one from King price ever called me to tell me about what happens after that. My frustration is that I pay premiums on a monthly basis without fail but being treated like a second class citizen when I need my car to be fixed.

I was even told that my car is old and to fix that glass is more expensive that the newer model cars I am not sure what that meant. It has been more than a month since the claim and I am still waiting for a response ,DEBIT ORDER STILL GOING OFF AND I AM LITERALLY CARLESS.

I would appreciate a quick response on this matter cause it is very frustrating to wait for nothing.