1 reviews | Active since May 2010
Refund for INcorrect DEBIT
<p>I added another vehicle to the policy with Nicole in April meant for 1 June, you Debited Me R1100 in error, i called in 27 April, was told refunf will be done in 7 days.. i then called again 26 May and was told no refund can be seen, then guy comes back and says yes he sees and will refund me in 3 days... Ref 26/05/2016 - 8:41AM, now i call in today and again i get told they cannot see a refund,. i want this sorted today and the money in my account today or i will move this policy as the service is ****!</p>
Hi Warren
We’re just so sad to hear about your negative experience. We do our best to give every single client personalised, royal service, and we’re so sorry that we let you down.
Mohale from our client care department was in contact with you to discuss your concerns and the way forward. Thank you for your patience and understanding, should you require any further assistance please do not hesitate to contact.
Royal regards
The kings court
Hi Warren
We’re just so sad to hear about your negative experience. We do our best to give every single client personalised, royal service, and we’re so sorry that we let you down.
Mohale from our client care department was in contact with you to discuss your concerns and the way forward. Thank you for your patience and understanding, should you require any further assistance please do not hesitate to contact.
Royal regards
The kings court
Guys, lets get the facts straight please, i contacted YOU again and again and again untill i threatened and then my query was sorted out by Mohale, you guys did not contact me once... fact still remains that the service recieved was shocking and i still feel a bit eary about this, i can just hope that if i ever claim i dont go through the same bad service!
Guys, lets get the facts straight please, i contacted YOU again and again and again untill i threatened and then my query was sorted out by Mohale, you guys did not contact me once... fact still remains that the service recieved was shocking and i still feel a bit eary about this, i can just hope that if i ever claim i dont go through the same bad service!