JF
Jacqueline F
1 reviews | Active since Feb 2014
17 Apr 2015, 14:35
Refund
I requested cover on a new vehicle on 23 January 2015 for 26 January 2015. On 26 January I cancelled the cover as I received cheaper insurance from my current insurance company. The call center person said that they will refund the debit order as the order was already loaded and can't be reversed. This will take approximately 2 weeks according to her. I still haven't received any refund. I also send an email to the complaints department of King Price with no response up to date.
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King Price Insurance's replyOfficial
29 Apr 2015, 14:17Hello Jacqueline1312,
Thank you for getting in touch with us. We'd like to take the opportunity to apologise for your bad experience. We take our commitment of royal service very seriously and we hate hearing that we've disappointed you.
Jonathan, has been in contact with you to regarding your refund.
Please let us know if you need anything else.
Royal regards,
The kings court
Thank you for getting in touch with us. We'd like to take the opportunity to apologise for your bad experience. We take our commitment of royal service very seriously and we hate hearing that we've disappointed you.
Jonathan, has been in contact with you to regarding your refund.
Please let us know if you need anything else.
Royal regards,
The kings court
King Price Insurance's reply29 Apr 2015, 14:17
Official
Hello Jacqueline1312,
Thank you for getting in touch with us. We'd like to take the opportunity to apologise for your bad experience. We take our commitment of royal service very seriously and we hate hearing that we've disappointed you.
Jonathan, has been in contact with you to regarding your refund.
Please let us know if you need anything else.
Royal regards,
The kings court
Thank you for getting in touch with us. We'd like to take the opportunity to apologise for your bad experience. We take our commitment of royal service very seriously and we hate hearing that we've disappointed you.
Jonathan, has been in contact with you to regarding your refund.
Please let us know if you need anything else.
Royal regards,
The kings court