JM
Janine M

1 reviews | Active since Oct 2015

27 Sept 2017, 21:51

Rediculously Poor Service.

I am really disappointed in the service that I am receiving from this company “KING PRICE”. I had a accident in May 2017 and till today 27th September, my car is still not fixed. The first panel beater my car was sent to, Van Zyl’s Panel Beaters done a terrible job, to such extents that the car came back with extra damages to sections that was not even part of the accident. This makes me wonder what type of people/companies KING PRICE is trusting with our vehicles. Thereafter my vehicle was sent to another panel beater, Smash Autobody that gave me excellent service from the moment I stepped foot in their building but the Assessor, Chris Du Plessis dragged out the whole process, he doesn’t answer his phone, never gets back to me and doesn’t reply on emails. It’s already the end of September and still my vehicle is in the same condition. The panel beater is waiting on the assessor for any authorization before they can move forward with the job. This is very frustrating as nobody wants to help. When I contact the insurance all they do is put me through to different people that does nothing about the situation. This is becoming rediculous and causing me to regret choosing KING PRICE as my insurance. There’s absolutely no insurance.

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Replies (1)
King Price Insurance
King Price Insurance's reply29 Sept 2017, 17:16
Official

Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. Our assessor has been in contact with you to discuss your concerns and the way forward.

Royal regards

The kings court