Really disappointed by King Price Insurance lack of service and urgency, from claim stage up to car hire services. Consultants are clueless

<p>Short version : We claimed for an accident we where assisted by Barbra Kutumela to capture the claim and process,till today Barbra never made a follow up with us,I then took it upon myself to call King price and follow up on our claim that I was told that Barbra was off sick reason for the silent treatment. I was then assisted again an cliam was authorised no one cared to call us and inform us...I call KP again to follow up. Yesterday I called to request a car hire since we will be taking the car in tomorrow for repairs(Marisa informed me that i will receive a call from car hire derpartment since yestreday im still waiting) today i followed up, Im now told we have no car hire option ( WOW this is shocking we have been with this insurance for years paying a full comprehensive incl car hire and now we told this) Ooohh sorry Sir we captured the wrong claim number you actually do have that option. Please can someone assist me asap with this matter,we have paid all our premimus on time all these years now its time for us to enjoy the service and this is what we getting from king price ? This is not right someone from CAR HIRE or client care call us and fix this mess,we must take in the car tomorrow and we need a car hire. Nicolas *****ya Im still waiting for his call till now, this is shocking King Price.</p> <p>Our Claim number CKP ********** /1</p> <p> </p>