1 reviews | Active since Feb 2016
READ EMAILS PROPERLY AND PAY ATTENTION
Dear King Price<br> <br> Please, catch a wake up!<br> <br> You're very quick to respond to me when I access your website asking for a quotation BUT when it comes to advising you that I DO NOT accept the quote, you have the impudence to go ahead and debit my account! Isn't it a wonder that I'm vigilant and notice these debit order deductions - I pity those who have not been so fortunate to notice these discrepancies.<br> <br> My husband has communicated three times, in writing, that he does not accept the policy and therefore to not proceed with any further action.<br> <br> As per your website home page, the third bullet points states \Award winning royal service\" - I must say, I'm not feeling it, so best you discuss a few key and pertinent issues in and around customer service at your next EXCO!<br> <br> "
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.
Management in our retentions department has been in contact with you to discuss your concerns and the way forward. Thank you for your patience and understanding, should you require any further assistance please do not hesitate to contact.
Royal regards
The kings court
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.
Management in our retentions department has been in contact with you to discuss your concerns and the way forward. Thank you for your patience and understanding, should you require any further assistance please do not hesitate to contact.
Royal regards
The kings court