Pure Frustration

<p>Tenants informed me of a troubled geyser that was tripping the power after 21h00 at night. I started phoning at 8:00 the next morning to sort the problem out, an sms was sent to me at 10:37 telling me an electrician would see to the problem. A plumber by the name of Arthur was dispatched and then recalled by his boss around 14H30 and sent to PTA instead. At 16:30 I phoned Vanlect Electrical to find out where they were, the lady informed me that they had been busy all day and would be there the next morning at 7h30. I told her that was not an option, these people had 2 small children and were without hot water. She said they would send somebody that day. At 20h30 that evening the electrician from Vanlect phoned me to say that this was not work for an electrician and rather a plumber! No follow up from King Price as to wether the problem had been sorted or not. It took me phoning a private contractor and taking R850 out of my pocket to fix the problem. As it stand the thermostat was cranked up to the limit, overheating the system. Those geysers are installed by professionals, who would have done that besides the people who installed it? They are also locked up tight, no member of the public set it to that. Why is regular maintanence not being carried out on these systems? Why are they just installed and left? It's not possible that a geyser is so troublesome after 3 years. I lived in a house for 38 years and the geyser never gave hassles or do they make them to break today?</p> <p>What do I pay insurance for? I'm not in the business, why do these insurance companies not send out a trained inspector to access what is required and dispatch the proper solution? So between Kwikot that manufactured the geyser, the body corporate, the electricity supplier and the insurance company there was plenty of frustration and very little done in terms of fixing the issue. The most frustrating part is that everyone was willing to come out and look for a call out fee but nobody took ownership of the guarantees that they offered. It has become the norm to just accept the bad service that happens on a daily basis in this country. It's pathetic!</p>