Progress on claim

I want to express my dissatisfaction with my car insurance claim process. It has been over two months since I registered my claim, and the experience so far has been draining and incredibly stressful.

Today, I discovered that my claim status shows as completed, but upon contacting the panel beaters, I was informed that there is still an outstanding part that was initially due to arrive on the 15th of October. To make matters worse, today I was also told that there are additional items that still need to be logged.

My car has been in repairs for two months, and during this time, I have had to follow up on progress daily, as there has been no proactive communication from King Price. This lack of transparency and support is highly disappointing.

Despite this, I have continued paying my premiums without fail, which adds to my frustration, considering I have been without my car for this extended period. The silence from King Price is disheartening, and I expect far better service, especially after such a long delay