JM
Juan M

1 reviews | Active since Nov 2015

10 Oct 2016, 14:14

Price increase after 2 years without claiming

<p>Me and my wife have been using King Price insurance for the past 2 years. The price of both our cars was going down each month untill my wife saw that the premium from the last 2 months is higher than we started with. I tried contacting them and finally after 4 hours I got a response. The person was so rude over the phone and he said he doen`t care if they lose a client. We had to take a R4000 minimum claim payment on both cars in case anything happens. I would just like to know how can my insurance be R200 more than we started with 2 years ago. We have never claimed anything. This is complely absurd. Stay away people. King Price is a ****. </p>

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Replies (1)
King Price Insurance
King Price Insurance's reply10 Oct 2016, 16:07
Official

Thank you for getting in touch with us. We’d like to take the opportunity to apologise for your bad experience. We take our commitment of royal service very seriously and we hate hearing that we’ve disappointed you.

Our retentions department has been in contact with you to discuss your concerns and the way forward. Thank you for your patience and understanding, should you require any further assistance please do not hesitate to contact.

Royal regards

The kings court