Premium/Claim
Good day,
I have been battling now for a few days to get any info out of Kingprice regarding my premium that they keep deducting incorrectly. They said they will investigate and get back to me the same day well still nothing and I phoned on Friday again today.
I also am appalled by how they process their claims. It is my first time claiming and now after I paid my phone insurance for 2 years they tell me they are not going to pay out seen as they the fault in my phone is only a component failure and not something severe. So in other words don't look after your stuff make sure you liquid dunk it or drive over it and hope and pray then they will pay out.
And when I state to them that you did not receive the policy document that they state their clause is in , it is a well that will be your problem and start getting exceptionally rude.
Well this client is definitely looking else where for her insurance and never ever referring anyone to this company
Hi Bianca
Thank you for your comments and allowing us the opportunity to respond. We note that the damage to the item claimed is not as a result of an insured peril hence the outcome. We further note our retentions department was in contact with you to assist with your cancellation request. As per our records the policy documentation was emailed to your correct email address in May of 2016.
Should you require any further information please do not hesitate to contact.
Royal regards
The kings court
Hi Bianca
Thank you for your comments and allowing us the opportunity to respond. We note that the damage to the item claimed is not as a result of an insured peril hence the outcome. We further note our retentions department was in contact with you to assist with your cancellation request. As per our records the policy documentation was emailed to your correct email address in May of 2016.
Should you require any further information please do not hesitate to contact.
Royal regards
The kings court