1 reviews | Active since Mar 2009
Premium reviewed accepted but not implemented
After a previous debit order mess up I demanded a premium review and on the 30/04/2015 Lebo Kapelo and I reviewed my policy and agreed on a premium R 787.47.<br> <br> On the debit order date (25th) I noted that the premium was not R787.47 but instead R806.72.<br> This was reported via tel and email and didn't get a satisfactory response.<br> <br> Since then I have opened up a new policy with MiWay for similar benefits and better premium.<br> <br> I called and emailed my cancellation request and when I did finally get confirmation via email (after following up), the cover end date was incorrect, instead of end of June, it stated 28 May, day I followed up on my cancellation.<br> <br> I have again had to call in/email to get the cover end date corrected (as they already did the debit order for June), but once again I have not received confirmation.<br> <br> Please get a senior person from Retentions to resolve this issue, I paid for June so I must be covered for June until I start with MiWay.
Thank you for bringing this to our attention, our sincerest apologies for the negative experience. as per our records Juan from retentions has been in contact and is busy correcting the situation.
Thank you for your patience and understanding in this regard.
Royal regards
The kings court
Thank you for bringing this to our attention, our sincerest apologies for the negative experience. as per our records Juan from retentions has been in contact and is busy correcting the situation.
Thank you for your patience and understanding in this regard.
Royal regards
The kings court
