Premium increase for no good reason; Terrible customer service

Very disappointed with this company. When I signed up, I was told that my premiums would decrease every single month, which it does, however now they cite "inflation" and "risk profile" and "cost of repairs" to give me a 15% (FIFTEEN!!??) increase on my premiums. I've made zero claims in 13 years but now all of a sudden I am liable for a premium increase? On a consistenly depreciating asset. I called to query and was assisted by Nqobile Game, who deserves less than a 1 star rating. Hopeless service, no concern or care for anything I said. Just a mouthpiece for a **** of a company honestly. I was told that since I am only with them for a year that there are no discounts, when they know I have a zero risk history. Like most of these companies, just out to make a quick buck. They see premiums as their ticket to larger bonuses. Just horrible people. I will definitely be making my best attempt at leaving.