1 reviews | Active since Jan 2021
Potential *****
I insured my car and bike with this company in 2019. On 15 March 2020 my bike was knocked over by a car whilst it was legally parked in a demarcated parking in Melkbos Strand. (Just before lock-down 5) After lock-down we managed to get a quote for the repairs. A quote was done in August 2020. Only on 06 November 2010, I was notified by Carl Prinsloo (Motorcycle Specialist for King Price) notified my that the bike was assessed and documentation was submitted to King Price. The claim then took 2 months for it to reach the claims department. In the mean time a woman by the name of Scharia Munnik contacted me to inform me that she will be dealing with my claim. On 29 December I received an e-mail that the claim was denied because King Price voided my insurance on the bike on 01/03/2020. But they deducted the premium from my bank account until December 2020. In the letter they state that they will refund my installments on the bike from 01/03/2020. At no stage was I notified that my policy on the bike was voided. (The value of the installment is only a fraction of the damage) They clearly did this not to honor the claim of R35 000. It would appear that as soon as somebody submits a claim they void the policy to the beginning of the month in which an incident happens.
Policy no. KP***
Claim no. CKP***/1
Following a fair and comprehensive assessment, were notifying you that this claim has been rejected.
The reason/s is/are (but may not be limited to):
Material change in risk: Non disclosure of change to use of motorbike
King Price Policy Document reference:
Tell us Inform us immediately of any changes to your circumstances that may influence whether we give you cover or continue to give you cover, or that could affect the conditions of cover or the premium that we charge you. This includes any changes/incorrect details of any of your information, such as:
Personal information: All of your personal details on the policy schedule are very important.
Address: If your address changed because you have moved.
Car and motorbike details: Any changes to the regular or named drivers, what you use your car or motorbike for, or where you park. What you use your motorbike for The use that you choose is stated on your policy schedule. It's vital that you insure your motorbike for the correct use.
Private use covers the named rider for private and social purposes, including riding between home and work (and shopping on the weekend, visiting mom, and stopping in at KFC).
Business use covers the named rider for private use, with additional cover for when the motorbike forms an essential part of any work or function but excluding deliveries.
Risk cover voidance clause Cover on this risk is voided with effect from 01-03-2020 Refund details We will refund all premiums received for 2011 KAWASAKI 1300 - 2000 ZX 14 less the cost of claims for this risk from 01-03-2020. Where the claims cost exceeds the value of premiums collected, there will be no refund.
If you disagree with the outcome of this claim, you may challenge our decision in writing, within 9 months from the date of this email, and we offer you full and free access to our internal ombudsman to do so. Simply send all the info to: ***
If you don't formally object within the first 90 days of the 9-month period, then you'll no longer have a legal right to challenge the outcome of this claim. You can also refer your objection to the financial services ombudsman , For assistance from the ombudsman for short term insurance you can call ***or email *** If you have any queries, please feel free to give us a call or drop us an email.
Policy no. KP***
Claim no. CKP***/1
Following a fair and comprehensive assessment, were notifying you that this claim has been rejected.
The reason/s is/are (but may not be limited to):
Material change in risk: Non disclosure of change to use of motorbike
King Price Policy Document reference:
Tell us Inform us immediately of any changes to your circumstances that may influence whether we give you cover or continue to give you cover, or that could affect the conditions of cover or the premium that we charge you. This includes any changes/incorrect details of any of your information, such as:
Personal information: All of your personal details on the policy schedule are very important.
Address: If your address changed because you have moved.
Car and motorbike details: Any changes to the regular or named drivers, what you use your car or motorbike for, or where you park. What you use your motorbike for The use that you choose is stated on your policy schedule. It's vital that you insure your motorbike for the correct use.
Private use covers the named rider for private and social purposes, including riding between home and work (and shopping on the weekend, visiting mom, and stopping in at KFC).
Business use covers the named rider for private use, with additional cover for when the motorbike forms an essential part of any work or function but excluding deliveries.
Risk cover voidance clause Cover on this risk is voided with effect from 01-03-2020 Refund details We will refund all premiums received for 2011 KAWASAKI 1300 - 2000 ZX 14 less the cost of claims for this risk from 01-03-2020. Where the claims cost exceeds the value of premiums collected, there will be no refund.
If you disagree with the outcome of this claim, you may challenge our decision in writing, within 9 months from the date of this email, and we offer you full and free access to our internal ombudsman to do so. Simply send all the info to: ***
If you don't formally object within the first 90 days of the 9-month period, then you'll no longer have a legal right to challenge the outcome of this claim. You can also refer your objection to the financial services ombudsman , For assistance from the ombudsman for short term insurance you can call ***or email *** If you have any queries, please feel free to give us a call or drop us an email.