Portable Possesion Claim

I submitted a claim on the 26/09/2017, after that I received good service from platinum repairs in the collection of my service, but once platinum repairs provided me the damage report, thing went south, was told I will receive a call from KP regarding the process ahead, never happened, I phoned them, stated they requested a quote, after that I waited 2 days , that seemed sufficient since getting quotes on portable possessions take time, (but it does not) I contacted the claims department, submitted my own quote, then only started receiving feedback, coupled with more promises and no results, the second day after I submitted my quote, I phoned again, received another promise to be contacted, did not happen , spoke to a Manager in claims was advised that my possession is being replaced on value far less than insured value, very unreasonable approach to insurance, feeling like just a number on their books, and not like they say they want me to feel like a client