SB
Sechaba B

1 reviews | Active since Mar 2018

10 Mar 2018, 13:57

Poor Work, Poor Communication,

King Price took my car took my car to the worst panel beater Renew-It Proline Express Marlboro. I received poor service from this panel beater, old parts were used on my car and I was told that even if its stated on the assessor report that new parts must be use but between them and the insurance for saving purposes they use old parts, the car came back with a lot of issue which they still don’t want to fix. When I took it back I was told by Cindy that the car should have been written off as they can’t fix the issues on it which occurred due to the accident.

• Poor paint work • Old bumper was repaired and reused while the insurance stated on the assessor’s report that a new bumper should be bought. The old bumper was in serious damage during the accident hence the assessor wanted it replaced with a new one and underneath I could still see the marks from the past. • Covers inside the car missing • Air conditioner not working (blowing hot air) • Assessor’s report said a new mag rim and tyre should be bought and installed but they took an old wheel from another car and installed it on my car. • Gears not working properly the car was unable to go on Sport mode or M mode, it stacked on D. • Left Xenon head light malfunctioning because of the accident impact, not replaced. • Sound on the left wheel when I turn after changing the left wheel arm. • Lies, poor communication and shifting the blame is what I experienced at this Workshop.

i complained to king Price but they did nothing

0
Replies (2)
King Price Insurance
King Price Insurance's reply15 Mar 2018, 12:13
Official

Hi Sechaba

Our repair management department has been in contact with you to discuss your concerns and the way forward. Should you require any further info please do not hesitate to contact.

Royal regards

The kings court

SB
Sechaba B's update08 Jun 2018, 12:44
Reviewer Update
I'm getting no joy with you service, i gave king price a chance to rectify their service providers mistake but they failed me once again. they took my car for 2 months and the car still comes back with the same problem and now they want me to bring it back so that they can take it to a fourth service provide. this clearly shows that they are unable to fix the car. been complaining for over a year and the car almost **** me and my family, the car is now parked because i'm scared to drive it as i don't feel safe driving it. Even specialist were appointed to have a look at it but they failed. this goes back to the first message i sent that the car should have been written off, 2 panel beaters were unable to fix the car and also their suspension specialist was unable to help them resolve it.