Poor services
I have sent a claim for a damaged TV set that was rejected but when I go back to them to challange them with an indipendent asse*****t report, they cameback to me with some "some asse*****t report" related to a fridge and confirm that they were correct to reject my claim for a TV, how can a TV and Fridge report be used to validate the report and now I have been writing and they have been ignoring me and I dont even have the contact number of the lady that was "reveiwing" my claim.
Helpful (0)
Replies (10)0
Replies (10)
King Price Insurance's replyOfficial
17 Mar 2026, 10:07We're so sorry that you’re unhappy with us. We have an internal dispute resolution team that’s qualified and trained to assist in such matters. You can lodge an objection to the outcome of your claim by emailing a detailed dispute to ***
King Price Insurance's reply17 Mar 2026, 10:07
Official
We're so sorry that you’re unhappy with us. We have an internal dispute resolution team that’s qualified and trained to assist in such matters. You can lodge an objection to the outcome of your claim by emailing a detailed dispute to ***
's updateReviewer Update
17 Mar 2026, 10:11I have done exactly the same but was told given a fridge assessment report as a backup to lodging my objection.
's update17 Mar 2026, 10:11
Reviewer Update
I have done exactly the same but was told given a fridge assessment report as a backup to lodging my objection.
King Price Insurance's replyOfficial
17 Mar 2026, 10:42Your complaint is with Your Council, kindly email any follow up inquiries to that mailbox.
King Price Insurance's reply17 Mar 2026, 10:42
Official
Your complaint is with Your Council, kindly email any follow up inquiries to that mailbox.
's updateReviewer Update
17 Mar 2026, 11:13I have been enquiring for the past week, and they are not responding to any of my emails.
I am deciding to the Ombudsman or/and legal route as no one see a reason to respond to me except here on Hellopeter
I am deciding to the Ombudsman or/and legal route as no one see a reason to respond to me except here on Hellopeter
's update17 Mar 2026, 11:13
Reviewer Update
I have been enquiring for the past week, and they are not responding to any of my emails.
I am deciding to the Ombudsman or/and legal route as no one see a reason to respond to me except here on Hellopeter
I am deciding to the Ombudsman or/and legal route as no one see a reason to respond to me except here on Hellopeter
King Price Insurance's replyOfficial
17 Mar 2026, 11:29Please note a response takes 5-8 working days.
King Price Insurance's reply17 Mar 2026, 11:29
Official
Please note a response takes 5-8 working days.
's updateReviewer Update
17 Mar 2026, 12:03But if there is am error made and I am the one who picked up the error and then raised iot, an acknoledgement should be granted early.
I challanged the claim verdict, I went for an indipendent assessor, then I was given a feedback that was made using an incorrect report, a claim for a TV was rejected using the report made for TV and yet no one picked up then I am being ignored, I refuse to wait for 5-8 days, unless you tell me that you have also noted the error then I can wait.
Also, the initial disputes was made on teh 9th March 2026, today is the 17th March, how many workings are are there?
I challanged the claim verdict, I went for an indipendent assessor, then I was given a feedback that was made using an incorrect report, a claim for a TV was rejected using the report made for TV and yet no one picked up then I am being ignored, I refuse to wait for 5-8 days, unless you tell me that you have also noted the error then I can wait.
Also, the initial disputes was made on teh 9th March 2026, today is the 17th March, how many workings are are there?
's update17 Mar 2026, 12:03
Reviewer Update
But if there is am error made and I am the one who picked up the error and then raised iot, an acknoledgement should be granted early.
I challanged the claim verdict, I went for an indipendent assessor, then I was given a feedback that was made using an incorrect report, a claim for a TV was rejected using the report made for TV and yet no one picked up then I am being ignored, I refuse to wait for 5-8 days, unless you tell me that you have also noted the error then I can wait.
Also, the initial disputes was made on teh 9th March 2026, today is the 17th March, how many workings are are there?
I challanged the claim verdict, I went for an indipendent assessor, then I was given a feedback that was made using an incorrect report, a claim for a TV was rejected using the report made for TV and yet no one picked up then I am being ignored, I refuse to wait for 5-8 days, unless you tell me that you have also noted the error then I can wait.
Also, the initial disputes was made on teh 9th March 2026, today is the 17th March, how many workings are are there?
King Price Insurance's replyOfficial
17 Mar 2026, 16:04As per our records the Your Council team sent you an email on the eleventh of March with a formal response.
King Price Insurance's reply17 Mar 2026, 16:04
Official
As per our records the Your Council team sent you an email on the eleventh of March with a formal response.
King Price Insurance's replyOfficial
17 Mar 2026, 16:17The Your Council team will be in contact with you via email we have requested they urgently look into your concerns.
King Price Insurance's reply17 Mar 2026, 16:17
Official
The Your Council team will be in contact with you via email we have requested they urgently look into your concerns.
's updateReviewer Update
18 Mar 2026, 11:03Please note that I have not yet received any feedback from Your Council as expected, I am not sure what to make of this services.
's update18 Mar 2026, 11:03
Reviewer Update
Please note that I have not yet received any feedback from Your Council as expected, I am not sure what to make of this services.
King Price Insurance's replyOfficial
18 Mar 2026, 13:44As per our records the Your Council team responded at 11:08 am today via email.
King Price Insurance's reply18 Mar 2026, 13:44
Official
As per our records the Your Council team responded at 11:08 am today via email.