Poor service when it comes to claims

Best Insurance Until you file in a claim, its 5 weeks now and going I am still waiting for settlement, my car was submerged in water whilst parked and my claim was registered with King Price the day after on the 10th Feb. An assessment was done and my vehicle had been declared a written off. My claim had been assigned to Thuli Msibi (Claims Manager) who hardly communicates with me. You have to call or email in order for you to get a response otherwise they leave you in the dark, bearing in mind that you will never find Thuli as she is always in meetings or not at her desk. They are going in circles right now to ask me about petty things like my service records and an inspection certificate which I had done online yet again they still request it. (· We need to find out when last the vehicle was driven is the vehicle used regularly or occasionally by your spouse the noted regular driver ·Please my you send us the tracker movement report of the vehicle for the past 2 months ·We also require service records of the vehicle ) Talk about value for money yet you are abused emotionally and feel that you are being ******. I have exercised my patience but I have reached my peak. I have 3 other cars and house content with Insured with this company and I feel they are not worthy of me. I boasted about it when joined and referred my family members but now I am fool when I need to claim.. Im out and so are the other people I know. This claim has opened our eyes and well it had to happen to me in order for them to learn. P.S. People you need to be very careful!!!!!!!