Poor service when claiming

I had a traumatic house break-in resulting in the loss of my car keys, phone and other home electronics. This is day 7 without clear direction as to how my claims will be handled. The Claims Department does not answer nor acknowledge emails and they do not call you back when you request them to.

What makes matters worse for me is that on top of the current delay is that I am at a disadvantage because I live in a relatively remote town and have to wait several more days for a loss adjuster to be available to assess the property where the incident happened. A similar incident happened recently when I claimed for a broken smart watch from King Price insurance.

The premiums may seem affordable but do not expect a swift and seamless service when claiming from this insurance company. The amount of disregard, nonchalance and absolute lack of empathy from the consultants adds more weight to my trauma.