1 reviews | Active since Jun 2016
Poor service = Policy Stop
<p>Due to further and on going poor service from Rochester Hartze , as he refuses to reply to my emails, even after I did everything he asked, by installing a tracker and further more an alarm, imm and anti-hijack to ensure smooth running of my policy, this will be the last month of my policy, as from July 1 2016, I will be using another insurance company.</p>
Dear Raymond
Thank you for bring the above to our attention. We hate hearing that one of our Royal customers have not been given the royal service you deserve. This matter was escalated and Kavish from our Client Care department was in contact with you to discuss your concerns and assist you with your enquiry.
Please accept our most humble apologies for the service. We can assure you that we always have your best interests at heart.
Should you require assistance in future please do not hesitate to contact us.
Royal regards
The Kings Court
Dear Raymond
Thank you for bring the above to our attention. We hate hearing that one of our Royal customers have not been given the royal service you deserve. This matter was escalated and Kavish from our Client Care department was in contact with you to discuss your concerns and assist you with your enquiry.
Please accept our most humble apologies for the service. We can assure you that we always have your best interests at heart.
Should you require assistance in future please do not hesitate to contact us.
Royal regards
The Kings Court