1 reviews | Active since Mar 2009
Poor service on claim
<p>I was in an accident last week Monday, on Tuesday I called King Price and they advised that they will deal with the claim and claim all repairs and excess from the guilty parties insurance. On the same day,I took my vehicle to Auto Magic in Alberton for assessment as requested by King Price. The bonnet and boot doors are cable tied down. I have complained telephonically twice last week and was promised to be phoned back but till today no phone call. Yesterday the battery of the car was run down, to find that because the boot is open (of which the cable tie came loose), the boot light is on running the battery down. I am totally disgusted in the service received from Kind Price. The accident was not my fault, someone rammed into me from behind pushing me into vehicle in front of me. The bonnet and boot lids are both insecure. The lights on the back left side have been completely disintegrated so no-one can see when I am indicating and the grey plastic bumper at the back of the car is coming loose and hanging in mid-air. I was informed that I cannot get a rental until the vehicle has been booked in for repairs. In the interim, this is the only transport I have. So today, I report this on every media platform until somebody listens.</p>
I forgot to mention that this morning it was POURING in JHB and due to my vehicles boot not closing.... there is now rain damage as well which is in the boot and electrical system. The vehicle is battling to start hence the battery which has run down from the boot light not being disconnected, which I did myself. Thanks to no support from King Price or the Panel Beater.
I forgot to mention that this morning it was POURING in JHB and due to my vehicles boot not closing.... there is now rain damage as well which is in the boot and electrical system. The vehicle is battling to start hence the battery which has run down from the boot light not being disconnected, which I did myself. Thanks to no support from King Price or the Panel Beater.
Hi Marilyn
Our sincerest apologies for the negative experience. Monique the manager in our claims department has been in contact with you to discuss your concerns and the way forward.
Thank you for your patience and understanding, should you require any further assistance please do not hesitate to contact.
Royal regards
The kings court
Hi Marilyn
Our sincerest apologies for the negative experience. Monique the manager in our claims department has been in contact with you to discuss your concerns and the way forward.
Thank you for your patience and understanding, should you require any further assistance please do not hesitate to contact.
Royal regards
The kings court
King Price have some bad apples, but Monique Oosthuizen is definitely one of their most valuable assets! She took over my claim and dealt with ever aspect of my concerns and since her intervention, everything else has been dealt with professionally. Thank you Monique and King Price for restoring my trust and faith in you again. I have never experienced poor service from King Price in the past and therefore my disappointment when lodging a complaint. My vehicle has gone for repairs and so far so good. Feedback is received regularly without me even picking up a phone. Thanks again.
King Price have some bad apples, but Monique Oosthuizen is definitely one of their most valuable assets! She took over my claim and dealt with ever aspect of my concerns and since her intervention, everything else has been dealt with professionally. Thank you Monique and King Price for restoring my trust and faith in you again. I have never experienced poor service from King Price in the past and therefore my disappointment when lodging a complaint. My vehicle has gone for repairs and so far so good. Feedback is received regularly without me even picking up a phone. Thanks again.
