MR
Marlene R
1 reviews | Active since Jan 2020
30 Jan 2020, 18:27
poor service of call centre
King price customer service are so bad I'm still waiting for there claims department to phone me since 27 January 2020 for a vehicle accident . when you phone them your are placed on hold and no one attend to the phone call , I've send a email through to them with the response one of the consultant will contact you shortly , but still no phone call , now my question to them is if I'm involved in a serious vehicle accident how long will it take them to respond
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King Price Insurance's replyOfficial
31 Jan 2020, 10:43Hi Marlene
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. Unfortunately we are unable to trace any policy with the details you have provided this website. Kindly email a detailed complaint to *** with the policy holders details so we can urgently attend to the matter.
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. Unfortunately we are unable to trace any policy with the details you have provided this website. Kindly email a detailed complaint to *** with the policy holders details so we can urgently attend to the matter.
King Price Insurance's reply31 Jan 2020, 10:43
Official
Hi Marlene
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. Unfortunately we are unable to trace any policy with the details you have provided this website. Kindly email a detailed complaint to *** with the policy holders details so we can urgently attend to the matter.
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. Unfortunately we are unable to trace any policy with the details you have provided this website. Kindly email a detailed complaint to *** with the policy holders details so we can urgently attend to the matter.