Poor Service, Lack of Transparency & Unresolved Dispute – King Price Insurance

Dear HelloPeter Team,

I am writing to formally lodge a serious complaint against King Price Insurance due to ongoing poor service, lack of transparency, and failure to properly handle my dispute.

My experience has been extremely frustrating, as I am constantly being sent from pillar to post without receiving clear or consistent answers. Despite my dispute still being under review (with a promised turnaround time of 5–7 working days), I was instructed to collect my vehicle from storage while the matter is still unresolved. This instruction is unreasonable and contradicts the fact that the dispute has not yet been finalised.

In addition, I requested the reasons for the rejection of my claim/dispute, however this has not been properly provided or explained to me. I am still waiting for a clear written explanation outlining why the decision was made, which has added to the confusion and lack of transparency.

Furthermore, King Price Insurance has failed to provide clear justification for requesting consent to access my brother’s medical records. This request was made without proper explanation, despite all relevant documentation already being submitted, including the police report and claim-related information.

At this stage, I am extremely concerned about how my claim is being handled. I feel as though I am being disregarded as a client and not provided with the basic level of communication and accountability expected from an insurance provider.

My concerns are as follows:

Contradictory instruction to collect the vehicle while the dispute is still under review Failure to provide reasons for the rejection of my claim/dispute Failure to provide clear reasons for requesting access to medical records Lack of communication and meaningful updates on the dispute Being continuously redirected without resolution or accountability

I am requesting urgent intervention and escalation of this matter. I also require a clear written explanation of all decisions taken, including the rejection reason and the current status of my dispute.

I trust HelloPeter will assist in ensuring this matter is addressed properly and fairly.