POOR SERVICE- KING PRICE INSURANCE

Vehicle accident claim was logged in October 2021. We had no communication from King Price or Auto Body Works that did the repairs. After many emails and calls we were informed that the vehicle will be written off, the info the Lady from King Price gave me was not related to our claim...after I've send an email and contacted King Price they apologized as the mixed our vehicle with another claim at ABW. We had to constantly email to find out when the vehicle be finished. December came and we were left without a vehicle or communication from anyone. In the new year we had to again ask when will the vehicle be finish when will we get the vehicle back? Backwards and forwards it carried on, with hardly replies. Eventually when we got the vehicle we noticed our newly bought battery was taken out the vehicle and replace, after I queried it they then said they had to replace it, the radiator was loose, the bumper was poorly fitted, the vehicle idled after it was switched off and key taken out. A couple of days later we took the vehicle back to ABW as the clutch gave problems after going back and forwards again paying additional money to get the slave cylinder etc. fixed, they then also refitted to bumper we eventually got the vehicle back. I can go on and on with the other issues we had, needless to say the vehicle is standing again. A accessor was send to us the look at all the problems and issues we had. I have followed up for almost 30 days now with King Price and requested a copy of the report, only yesterday they said its handed to the Ombuds and I should speak to them as King Price can not give me any info or a copy of the report. This is absolutely the worst service I have ever received...I pay my insurance every month and really expected more from King Price.... What we should do now is a mystery as no one can give me a update or any info.....