Poor service from King Price insurance.

Poor service from King price insurance. Struggled to get a claim number from 1 August - 5th August 2024. First person that came out on the 5th said there is no water leak. (water leaks 1l p/min). 2nd person that came out on the 6th said there is a water leak and he will send his findings to king price for approval. Received an email yesterday (12 August 2024) stating that it was approved. When we phoned yesterday afternoon they said it is still not approved. We've been sitting with a water leak for almost 2 week now and countless phone calls no one can assist or escalate the claim.