Poor service from King price ensurance

Item: King Price Insurance
Rating: 1
Author: Rene J

I have been a client of king price almost 4 years and have insured with them 4 viehcles. Now that only is 2 viechles ensured. I have never claimed from them. Now i got the notice of increase my insurance is goimg uo with R300 for the year. I then phoned them as i always do to request a review on my policy to show i am a good driver and not have ever claimed. I spoke to Presious the consultant and she could only gove me R20 discount from that R300 increase. I then asked her to speak to a manager. She rep**** to say they are in a meeting. I then asked her for a more seniour person there and she said she is the seniour on the floor. After a 10 second of quiet she said she will request her 2IC to phone me back. Its just disappionting to me.... I always tought that King price valued their clients but now I see i am not a client I was just a number of people that they collect my money every month to make someone rich. Seeing that i have never claimed it should count for something on my profile. But it didnt. Very poor service from KING price ensurance.

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Replies (1)

King Price Insurance's replyOfficial

05 Apr 2022, 14:03

Here's the thing, like all insurers, we too need to implement policy rerates to keep up the rising costs of parts, labour rates, repairs, inflation etc... Which even we can't ignore!

These costs aren't linked to the value of your car, which as you know, depreciates monthly. And unlike other insurers, King Price takes this into account and DECREASES your comprehensive car insurance premium every month.

But you know we do our best to save you as much money as possible.... So we have sent a copy of your message on to the Client Care division, who will be in touch shortly to discuss your policy.

King Price Insurance's reply05 Apr 2022, 14:03

Official

Here's the thing, like all insurers, we too need to implement policy rerates to keep up the rising costs of parts, labour rates, repairs, inflation etc... Which even we can't ignore!

But you know we do our best to save you as much money as possible.... So we have sent a copy of your message on to the Client Care division, who will be in touch shortly to discuss your policy.