SG
Samuel G
1 reviews | Active since Jul 2011
14 Dec 2021, 11:48
Poor service from agents
A little care helps; I have lodged a claim for my windscreen yesterday; only to receive a call from a glass company asking me to pay excess upfront. This was not explained to me by the Agent when I was logging the claim. When I made a follow up this morning, without being notify, I found myself talking to the Glass Company agent. I feel annoyed to be treated this way - anyway I have not even received the invoice to pay the glass company. I need to travel - I am delayed. Poor service
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Replies (3)0
Replies (3)
King Price Insurance's replyOfficial
15 Dec 2021, 09:10Although we never really enjoy hearing that our clients have been frustrated or disappointed by us or our service providers, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. Our claims department will be in contact to discuss.
King Price Insurance's reply15 Dec 2021, 09:10
Official
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us or our service providers, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. Our claims department will be in contact to discuss.
SG
Samuel G's updateReviewer Update
15 Dec 2021, 09:57I was contacted by the King Price and the matter was resolved (I got the invoice), I am hoping that my windscreen will replaced because so far I have not received notification from the supplier. Thank you.
SG
Samuel G's update15 Dec 2021, 09:57
Reviewer Update
I was contacted by the King Price and the matter was resolved (I got the invoice), I am hoping that my windscreen will replaced because so far I have not received notification from the supplier. Thank you.
King Price Insurance's replyOfficial
20 Dec 2021, 13:45Thank you for your feedback.
King Price Insurance's reply20 Dec 2021, 13:45
Official
Thank you for your feedback.