MT
Mmabula T

1 reviews | Active since Jul 2020

31 Oct 2023, 15:22

Poor Service

Poor service,

You will keep on calling them without getting any help.. I have included a car hire on my policy and now I'm being told that the option I chose is for "manual car" but it's not stated anywhere on the policy. While on the other hand the car insured with them is an auto. Honestly these people are not helpful. AFTER BEING INVOLVED IN AN ACCIDENT AND NOW THIS.

0
Replies (3)
King Price Insurance
King Price Insurance's reply31 Oct 2023, 15:49
Official
Hi Mmabula

Our claims department will be in contact to discuss. Unfortunately entry level car hire is a manual vehicle as an automatic would be at a higher monthly premium.
MT
Mmabula T's update31 Oct 2023, 15:53
Reviewer Update
Then why was I not being told that when taking the policy? And what is the solution now????
King Price Insurance
King Price Insurance's reply01 Nov 2023, 08:41
Official
Our claims department will be in contact to discuss.