SM
Siphiwe M

1 reviews | Active since Feb 2020

30 Nov 2023, 11:05

Poor Service

I'm not sure what's happening with King price and the assessors that they appoint.

On Monday my house was struked by lightning and these are the things that were affected, gate motor, cameras. , jacuzzi and my geyser.

They sent someone to have a look on my jacuzzi and conformed that the pump is dead and they need to send the electrician to make sure that there is power.

They sent an electrical yesterday that checked my geyser and jacuzzi and confirmed that my geyser element needs to b replaced and the jacuzzi pump is fine which now confuses me.

This morning the plumber came to replace the geyser element and he confirmed that there is nothing with the element, the problem is no power going to the geyser and I still not assisted.

King price it's a third Dat without hot water, I have been calling the whole morning but I'm not being assisted, what is going on.

CAN YOU PLEASE MAKE SURE I HAVE HOT WATER TODAY, IM TIRED ON YOUR *********** ASSOSSORS.

0
Replies (5)
SM
Siphiwe M's update01 Dec 2023, 11:08
Reviewer Update
Yoooo it's day 4 and no call or assistance from this insurance......I don't know why I'm still with them.

I will never never again trust King Price
King Price Insurance
King Price Insurance's reply01 Dec 2023, 11:30
Official
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. Claims will be in contact.
King Price Insurance
King Price Insurance's reply01 Dec 2023, 11:31
Official
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. Claims will be in contact to discuss.
SM
Siphiwe M's update02 Dec 2023, 05:07
Reviewer Update
Day 5 still no hot water
King Price Insurance
King Price Insurance's reply04 Dec 2023, 08:25
Official
An urgent follow up has been sent to claims to contact the service provider for an update.