Poor service, empty promises and doing favours for friends on the expense of clients!

I write this with so much disappointment. After 5 years of being with King Price Insurance. I am so saddened to have to understand you do not care about anyone but the premiums you debit monthly. Firstly my car got into an accident in Gauteng while I stay in Limpopo this was 31 March 2023. I asked for the car to be fixed in Limpopo and the inspector called Andzani refused saying he wanted to ensure the car is fixed properly himself. He took it to what I would call an *********** friend and he promised me fuel money since I am staying in Limpopo. I had to wait for more than 2 months for my car to be fixed. The same guy who said he will give me fuel money said I can use my curtesy car that I had collected at Avis Lephalale to drive to OR Tambo Avis and drop it off there, that there will not be an additional charge. I went to collect my car at SN Autobody Repairs in Edenvale and the Car was not ready After they had called me and told me the car was ready for collection. The owner of the repairs shop gave me a car without fuel and said I can go home. I had to fuel the car on my way home back to Lephalale without my car. It only got to Lephalale 2 days later and he delivered it at night. I had missed that the work done was not proper since the bumper was not properly aligned, the wheel was making a sound when the car turns and the steering wheel locks when you turn. I reported it to the inspector and he said my car is due for service I should take it in and ask VW to check what the problem is for me. Right now AVIS debited that amount they had said they will not debit and I am waiting for reimbur*****t for fuel and the AVIS debit and I do not know when it is coming. I have called several times and no one is willing to assist me. I even decided to go the legal route with hope that then I will get them to listen to me and properly fix my car.