kM
kgothatso M
1 reviews | Active since Oct 2009
30 Jul 2021, 17:00
poor service
i requested that my policy be cancelled and i was told that it will and that no debit will go off , only to be debited and when i request a refund they telling me about 3 days when i had send a request a long time ago and gave them enough time to stop my debit now they have messed up my ITC record as they caused a missed debit order in my account.
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Replies (3)kM
kgothatso M's updateReviewer Update
02 Aug 2021, 10:22Good Morning , i am still waiting for a response , as i have not got any call as it is , or is my complain not important or customer service is not that important ?
kM
kgothatso M's update02 Aug 2021, 10:22
Reviewer Update
Good Morning , i am still waiting for a response , as i have not got any call as it is , or is my complain not important or customer service is not that important ?
kM
kgothatso M's updateReviewer Update
02 Aug 2021, 14:08it is now 2pm and as i was told that all shall be fixed and sorted today the 2nd of August 2021 , yet nothing has been done , i do not see my refund back in my account .
kM
kgothatso M's update02 Aug 2021, 14:08
Reviewer Update
it is now 2pm and as i was told that all shall be fixed and sorted today the 2nd of August 2021 , yet nothing has been done , i do not see my refund back in my account .
King Price Insurance's replyOfficial
04 Aug 2021, 15:06Hi kgothatso Mokgatlha
We have referred the matter to your broker, they have advised us that they have been in contact with you to discuss. For further assistance regarding your policy kindly contact your broker directly.
We have referred the matter to your broker, they have advised us that they have been in contact with you to discuss. For further assistance regarding your policy kindly contact your broker directly.
King Price Insurance's reply04 Aug 2021, 15:06
Official
Hi kgothatso Mokgatlha
We have referred the matter to your broker, they have advised us that they have been in contact with you to discuss. For further assistance regarding your policy kindly contact your broker directly.
We have referred the matter to your broker, they have advised us that they have been in contact with you to discuss. For further assistance regarding your policy kindly contact your broker directly.