Poor service during accident claim

I regret joining this insurance. When they sell you insurance, they make promises about being efficient, quick and reliable. I was involved in an accident, logged a claim online. No one got back to me to register the claim. I had to call them myself only to be told to wait 24 hours for someone to call me back. Then took the car for evaluation on a Friday, fast forward next week Wednesday still no response from them. Again I call to ask what is the feedback and again I’m told someone should call me back & asked to be patient. I regret joining this insurance. Their low premiums equal to their substandard service.