Poor service

What a gruesome service I’m receiving from KingPrice. Quick to call us to join but drag their feet when it’s time for payback. I’ve been involving an accident int the 4/11/2024 until today my claim has not being processed, and that is due to inability to get my claim history from my previous insurer, I don’t even understand what has that got anything to do with my current claim. If it’s so important why was it not done when I was joining them. They will just do anything to delay a claim, not taking into consideration whether a client have alternative transport or not. My courtesy car days are lapsing in a weeks time, I’ve wasted 3 weeks already no progress in my claim. I’ve had other insurances before, this is the first time I’m experiencing such a bad service. You can’t even get hold of the person who’s supposed allocated to your claim, they apparently don’t have a direct number. No clarity when being asked what will happen if they don’t get my insurance history, will that my car won’t be fixed then as it’s a process they apparently need to follow!!! Yall need to honestly do better if you wanna keep customers. This is not the way….