poor service

biggest *******'s On Monday the 5th July 2021 someone or something broke the right passenger door window of my car . on calling king price to claim i was told their approved service provider DGC Glass will call in 30 min time and arrange the fitment .they called me after 4 hours and insisted they cannot do anything until the excess of (R750) is paid . I ask if this can be paid on COD and they gave me a story about the covid- 19 issue and only EFT or Bank deposit are accepted . On Wednesday the when i call them to find out what happened to the invoice i discovered they had the wrong email address and when i received the invoice i went i paid to them. they than called me back to tell the payment was received and the glass was ordered and i person will call on Friday to arrange the fitment. Friday DGC glass call me to tell that the glass they ordered was damaged and can only fit a new glass the following week no ETA given When i called king price to tell them the consultant told me how sorry they are and will follow up with their approved service provider DGC Glass because this is a 48 hour system . She also cc'ed me in the Email she sent to Price king's aproved service provider DGC Glass . i received the email i did a reply to all to acknowledge i received the mail . After a few minute later a get fail delivery note telling the mail sent to rep for the king price approved service provider DGC Glass bounced back. i am out R750 and i have no iddea if King price price approved service provider did receive the mail . if some thing must happen to my car or someone has to cut the plastic over the window i had to place because is is dangerous to leave my car in this state i will hold king price and their approve service provider accountable . the delay is coming from one of them not me . if they had give the money i could go now the National glass or directly to the dealer who has the glass in stock