IN
Isaac N

1 reviews | Active since Apr 2019

27 Feb 2020, 20:58

Poor service

No proper customer service. My car got flooded and engine failed on 22/12/2019, received response from King Price mid January and 2020, that they will replace my engine due to water damage, only received courtesy car 26 January 2020, collected the car 14 February, returned courtesy car 21 February, was making sure car is fine, 24 February car made a noise in the engine, I reported it to Promise Mbokane via email because he/she was communicating to me, since he /she has not communicated or said anything, car is currently with mechanic that fitted engine, this engine's warranty is 3 months according to the mechanic is that King Price did not want to spend too much money on the car. King Price do you value my safety? I travel with family friends, colleagues, etc. With this car to you it's nothing but to me it's everything. Disappointing service, no car it's end of February.

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Replies (1)
King Price Insurance
King Price Insurance's reply03 Mar 2020, 12:40
Official
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. Neville from our assessing department has been in contact to discuss your concerns and the way forward. Should you require any further assistance please do not hesitate to contact King Price directly.