POOR SERVICE

Shoddy Service. I have been trying to resolve a claim since OCT 2017 and to date the struggle is ongoing. King Price appointed a service provider that that a shoddy repair on my floor. After a few months the floor started to give problems again. Spoke to KP and the same service provider was sent out to redo the repairs. Again the floors are giving problems. I was asked to lodge a new complaint. This was then disqualified because as per the assessor, it was the service providers fault. KP now want to send the same service provider to redo the job again. I AM NOT LOOKING FOR A NEW FLOOR. ALL I WANT IS MY FLOOR RESTORED TO ITS ORIGINAL CONDITION. Two years on and after suffering all the discomfort i still do not have my floor fixed. I have tried to contacted my "claims commander" Caroline Sharp who never ever returns a call. I will seriously not recommend KP to the people i know because of this shoddy service. I have been patient and loyal customer since 2011 but have reached a stage where it is now turning to frustration