Poor Service - Cancel Insurance

<p>I cancelled my insurance policy on the 21 December 2016, because they have increased their premious. I decided to shop around and find something more affordable. To my suprise they still deducted the premiums from my bank account on the 28.12.2016 and again on the 1st week of January. I called in to have the money refunded but no response they told me that Lebogang will get back to me but never did. I decided to reverse the funds from my bank. When I called today to check if the policy was cancelled they tell me that the policy is still active and they transferred me to Lebogang. He told me that they had recevied my call and Kevin who was dealing with my account resigned. I asked him to cancell the policy he then hanged up on me. Because of this now transunion show as if I owe King Price R2848. I need King price to cancel this insurance and also update transunion to show that I owe them nothing.</p>