Poor service

I had a vehicle accident on September 26th at night. I did my part in terms of reporting and gathering necessary paperwork within 24hours. The vehicle was assessed 5 days or so later. It has been 2 weeks (and counting) and repairs have still not begun on my vehicle as they are still contacting respective parties and further admin. Despite having a police report, and communication with 3rd party and witnesses. WHO DO I TURN TO AS A PAYING CUSTOMER WHO IS NOW WITHOUT A VEHICLE?! I am genuinely heartbroken as they REALLY don’t care about their customers and I heavily rely on my vehicle hence having to rent one out of pocket for limited time.