Poor service 😱😤😔

Extremely disappointed at the claims department especially to Thina Msiza. On the 7th of December 2023 me and my husband where involved in a car accident during a funeral procession with our family members. Luckily no one was seriously injured. The traffic office assistant us in getting out accident report on the day.

I submitted the accident report on the 7th December 2023. Thina confirms that she has received it and they game me a breakdown on time frames of what needs to be done.

3 to 5 days for assessment to be done that's excluding weekends and holidays. Now as a first time claimer your are anxious because they have also told you about this huge access amount you need to pay. But no communication is coming until you call and ask what's happening with your claim. Now yesterday 21 December 2023 at 19:34pm I get some communication from Thina Msiza for me to sign some documents and also send again the accident report.

I sign those forms and I again I attach the email I send on the 7th December 2023. She responds and say the accident report has no information. Now I responded to her and say I don't understand because I sent 8 pages of the accident report which was written by the police officer on site. It has a case number and all the information relating to the accident. The taxi driver that caused the accident. So which information??! At this point I'm frustrated and apart from this issue I need to concentrating on other family matters. This insurance really makes your life a living hell, you can't think of anything cause your constantly worried. Tracker calls me to say they can see the unit. Also stress added you worried if your assets will be ****** from their storage. It's to much and their communication sucks. If you don't call to get information they won't tell you anything.

I must give a well deserved thank you Ntabiseng the lady assisting us with loading the claim. If I choose to stay with your company it would be because of you.