Poor Service

Recently, my 2-year-old daughter accidentally threw our two phones in water. I placed a claim, but I was disappointed to find that one of the claims was rejected because it didn’t have a SIM card. During the sales process, I clearly disclosed that my husband has two phones and may occasionally switch SIM cards between them.

When I spoke with the claim advisor Nombuso Sandra Mvubu, she informed me that they were only approving one claim and imp**** that they gave me a benefit of "DOUBT" . Throughout our conversation, I tried to ask questions and clarify my situation, but she repeatedly spoke over me, refusing to listen to my concerns. Eventually, I had to tell her that if she wouldn’t listen, she could end the call, which she did.

Following this, I called back to file a complaint about the treatment I received and requested to speak to her manager. I also sent an email to her manager but have yet to receive a response. I feel that my concerns have not been addressed properly, and the lack of communication and professionalism has been very frustrating.