Poor service and no communication from Bev at King price warranty

My experience was not great at all... I joined King price warranty in the month of Dec 2023 but my first installment went off on the 1st of January 2024 and again the end of January going forward. It's so happend that my car gave in the month of March 2024. So my mechanic made a claim on the 8th of March and the lady called Bev was assigned to my application. It's a big struggle to get a hold of her to communicate, I called in at King price and she answered and said that she's waiting for the reports... which actually took 2 weeks of the next communication where she asked for the service invoices as my mechanic only send the last one of 2021. I than told her my next service was due at 90000 km and I'm not due by far but I told her I did the last one some where in December. Which my mechanic receptionist send the dec 2023 invoices. I was very emotional at the time as I told her that I'm not too good, as this year did not start of so well. So im not all there as I got a lot on my mind and that I gave all my service invoices to the mechanic and the rest is actually in my cars cabio. Too be quite honest I did not tell her that I was referred to a specialist of a lump found in my breast, my niece also got ****d and plus dealing with the suicide of my dad. I'm not writing this to be getting sympathy but to show how confuse I was with things going on in my life. All I need is a response from the Bev lady to get back to me regards to my claim as it's nearly a month without any feedback. No emails response or when I call she's busy with someone on the phone. I feel that she does not have empathy for someone going through without a car. I need my car to go to work and getting my Kids to school. This has taken a lot of money out of my pocket for ubers every day. I feel this service is beyond poor and I really expected that she represented King price well and according to what they market it to be. I down loaded the App and it showed no claims been processed before which this shows nothing was done about my claim