1 reviews | Active since May 2017
Poor service and lies
My car was involved in an accident that was someone’s fault on the 14th of September 2024 , till today I have no idea what is happening with my claim . My car hasn’t even been assessed.
On the 16th of September I received an sms saying my car has arrived at the assessment centre
On the 17th I received an sms informing me my car will be assessed on the 18th of September
On the 19th of September I received another SMS informing me car has been moved to another assessment centre
On the 20th I received an sms informing me due to a hiccup you moved my assessment date to the 23rd of September
On the 2nd of October 2024 ,after I’ve been following up and not been given a clear answer I received another sms informing me my car has been moved to another assessment centre again and then later I received another sms informing me that due to a hiccup my assessment date has been moved to the 3rd of October ,they even sent me an email on the 3rd to confirm that my vehicle is onsite and a assessor has been booked and will prioritise and get it sorted ASAP After that they kept quiet, I followed up on the 7th and the 8th and they ignored my emails
On the 9th of October I just spoke with one of the managers on the assessment department and she told me they don’t have the car onsite , the assessment hasn’t been done and she’ll make a follow up.
On the 10th of October the manager sent me a email confirming that my vehicle was onsite and they were doing an assessment
Today the 11th of October I sent her a email to follow up if the assessment was done , she didn’t reply to my email so I called king price insurance and I was told her phone line was unavailable and was connected to another manager who told me my vehicle only go on site today and only now the assessment was done and I’ll have to wait for two or more working days for the report to be completed, again I have no choice but to take her word for it and wait and see what’s going to happen That’s what they mean when they say they’ll give you a royal treatment after taking your money
Thank you for getting in touch with us. We’d like to take the opportunity to apologise for your bad experience. We take our commitment of royal service very seriously and we hate hearing that we’ve disappointed you.
Rest assured, we’ll investigate this further and contact you as soon as possible with an update.
Royal regards,
The king’s court
Thank you for getting in touch with us. We’d like to take the opportunity to apologise for your bad experience. We take our commitment of royal service very seriously and we hate hearing that we’ve disappointed you.
Rest assured, we’ll investigate this further and contact you as soon as possible with an update.
Royal regards,
The king’s court
Please accept our sincere apologies.
Please accept our sincere apologies.