Poor service and generally Cold

<p>Had a traumatic experience where i get held up at gunpoint in my own home. Had an absolutely warm and awesome expereince with the SAPS and ADT, however the people i pay to insure the safety of my posessions not so friendly. No empathy when the assessor comes to take my statement of events, questions me as if i'm the ******** to the point where was about to flip open my internet banking and show him that i'm not suffering financially and if they wanted a bank staement in a claim then that is what i'd provide. But obviously when they want to sell you their product they're the friendliest and most accomodating of companies. Not this time. So he leaves and after a week i do not hear anything, I then call becuase clearly the customer needs to follow up, get told the assessor will cal me back. Nope, that didnt happen. I received an email simply saying "Hi, i am in the process of validating you claim" . Not even a Hi how are you after your experience, i hope you well. Nothing!! A few days go by and once again i need to do the run around becuase that what my premium gets me. Once again i get an email saying " Hi, i'm still busy with your claim. Thats it! No empathy! No decorum! The problem is i'm not even upset, i am just sad that this is how people get treated. I would hope i am the only one and others are not being subjected to this.</p>