Poor service AGAIN!!!!

<p>On Friday morning 11 Nov 2016, I contacted your call centre to log a claim for a crack on my windscreen (I was driving home on Thursday afternoon and a stone from the road hit my windscreen). I dealt with a gentleman (who obviously wasn;t from King Price) who took the incident down and told me someone would call me back to arrange the repair once they had received authorisation from King Price PLUS I would receive notification via sms about the claim.</p> <p> </p> <p>I then received a call from the call centre as I needed to change my address, the lady confirmed the change of address and when I enquired about my claim, she said someone from the claims dept would be in contact with me.</p> <p> </p> <p>Well, neither have I received a phone call nor have I received an SMS from anyone - why is the service from a thrd party so poor? This is the second time that I have had to complain this year - what happens when the crack becomes worse? I don't have R700 for excess to pay for a new windscreen because NO-ONE has come back to me! Unless King Price is going to foot the bill??</p>