Poor service

My claim was registered on Tuesday 04 Feb, I was told that they don't have any assessors in my area. The assessor called me the Wednesday told me that they would only be available on Saturday 08 Feb. They came assessed my fridge. I had to call the insurance everytime to follow up. Not even the person assigned to my claim bothered to update me. Today marks the 7th day, 11 Feb no feedback from the insurance. How do one survive without a fridge for more than 7 days.

This is not the first time they are doing this. The first incident they told me to find my own assessor.

The service are poor, and not to have assessors in all areas but you expect people to join your insurance