Poor service

I am a policy holder with King Price Insurance, let me say am very disappointed in the which they treat customers and the wrong slogan that they treat them as royal family I totally disagree. I have put a claim for my car last month and they appointed a company called FIXICO to fix the car and I was requested to take my car for assessment it's been more than a week or 2 not hearing anything from them, I called the company were assessment was done on my car they say king price sent them an email that myself as the client I said I don't want to continue with claims my CKP***/1. I need my car to be fixed as am loyal in paying my premiums