Poor service

King price let me down several times in the last 2 months. First I hit a pothole where my front left tyre got damaged, I got out and fitted the spare wheel, a few moments later I hit another pothole which managed to break the right rim into two. Mind you at this time I was in Zimbabwe and made King Prince aware and had all the necessary documents cross. This all happened on my way back and I was 45KM from the boarder and it was around 2am. I called them and asked for assistance they said there's was nothing they could while I was on that side, I should get my to they boarder and they can begin to assist. Fine slept on the side of the road and got help in the morning and managed to get anther tyre and arrived home. The whole time they had not even followed up to see if I was even alive. And in the 18th of March 2025 I called to make a claim because my suspension got damaged by those incidents and they said it should be 2 claims because they happened at separate times, which I reluctantly understand. They said a tow truck driver call me and come pick my for assessment (they didn't give me a specific date) . Thankfully it was quick, they came the same day. My vehicle was towed to the assessment center, and realizing that a specific date wasn't given by them, I took the liberty of calling them and letting kingprice know that my vehicle has been towed. They said they would make a note if, the next I get a call from kingprice say a tow truck is heading my way to pick up my vehicle. I wa baffled and told the consultant that my vehicle had already been taken to assessment center. Then after the assessment was done my vehicle stood for 3 weeks before the could even process the claims and I had to be the one calling king price for updates. By the 17th of April 2025 (last day of my car hire) my vehicle still wasnt done and when I went to the panel beatters to find out was the hold up, I discovered that they still hadn't sent the approval for them to start working on the car for the left side of the suspension. I had to then fight with king price to get my car hire extended because the delay was from their side and because they decided to make my claim into 2 claims I had to remind them that I had 30 days per claim for car hire. I got extended after a hassle and them saying they have to go up the chain.