Poor service

More than Two weeks you sent plumber to fix a water leak, including me paying a access fee of R1500. They lifted a patch of my paving and said they will send a crew to fix it two days later. Upon not doing so I phoned the plumbers and they said they waiting for the insurance to give the go ahead. I have phoned king Price three times and every time you people give me the same stupid answer that you waiting for the claims department. When you put me through to the claims department I wait so long that I request your call back service, and you don't call me back, yet you send me a sms that king price tried to call me!! Lies!!! You also send me a email that my claim has been sorted! Seriously! What type of service is this? It's been more than two weeks now and still nothing. Now we have to drive over a hole in our paving causing us to damage the other existing paving. I live with my 76old father and he has to skoop up sand everytime I'm at work. Shame on you king price. I have home and car insurance with company, but I'm seriously considering to cancel it