poor service

this time King price has dropped the ball, i submit a claim on the 10 February and clearly detailed the damages on my car, i took my car for assessments, during the assessments the repairer told me that the report from king price has two damages that need to be assessed and ordinally i submitted four damages on my car during this process, Firstly king price didn't approve the main damages on my car they only selected what they want to approve and they never give me a feedback from the assessor, i only found that some of my claims wont cover at the repairs today, king price doesn't respect their clients and I'm total disappointed